Attend to those who already have a reservation. And to who doesn't have it yet
Meet Margarita.
Margarita is OKmystay's AI assistant for WhatsApp, available 24/7 in any language. She responds to your current guests and prospective guests.
I want a demoHow it works
They write to you on WhatsApp
Margarita will answer your call on your accommodation's WhatsApp Business number. No app, no forms. Text or audio, in any language.
Identify the customer and their context
From the phone number, she can tell if she's speaking with a guest who already has a reservation (and which one) or with someone who doesn't yet. Her tone and responses are tailored accordingly.
Solve it or pass the ball to you.
If the question is repetitive, it resolves it automatically. If it requires human judgment—an exception, a charge, a complaint—it marks the conversation as pending for your team, with a summary to resume it immediately.
Two customer profiles, one assistant
The important thing isn't that she answers quickly. It's that she knows how to respond depending on who she's talking to. Margarita recognizes two types of people: the guest who already has a reservation with her, and the client who is still deciding. And she understands the same thing whether they write to her or send her an audio message.
If you already have a reservation — guest mode
It greets you by name. It knows your accommodation details, the dates of your stay, whether you've paid, whether you've signed in, and if you have any open issues. It reminds you of any outstanding matters and directs you to the guest dashboard when applicable.
If you don't already have it — sale mode
The nighttime lead asking about the May bank holiday weekend is no longer lost. Margarita tells them which properties you have available, what accommodations are free on those dates, and an approximate price, then directs them to the booking channel. Sell while you sleep.
Text or audio, any language
Many people prefer to send an audio message rather than write, especially when they don't speak Spanish well. Margarita transcribes it and responds natively in their language—Spanish, English, German, French, Italian, Portuguese, Galician, or whatever it may be.
Why Margarita?
Pre-sale and post-sale at the same time
Serve both guests who have already booked with you and those who are still deciding. Two modes, one assistant — no overnight leads are lost and no guest question goes unanswered.
Text and audio, any language
It transcribes guest audio on the fly and responds natively in their language. No awkward translations, no friction for those who prefer speaking to typing.
24/7, no hourly cost
He answers at any hour — the late-night check-in, the Sunday question at eleven, the lead who writes at three in the morning because the bar just closed.
Get to know the guest and their reservation
When there's a booking, Margarita knows the details (payment, signature, dates, ownership). She can send the portal code, open a maintenance ticket, or check the payment status—without anyone on the team lifting a finger.
Scales up to the team, doesn't get stuck
When the host requests a human, Margarita steps aside and the team approaches her with a summary. The host doesn't notice the change—he always sees Margarita.
Complies with AI Act art. 50
Margarita identifies herself as an AI assistant upon first contact. Legal compliance is built in, without you having to think about it.
Margarita talks, Rosa attends, Tulipán collects, Orquídea invoices.
Talk later?
Tell us how many properties you manage and the volume of WhatsApp messages you receive. We'll show you how Margarita fits into your operations.
hola@okmystay.com