Basic · €0
You open a ticket from the panel and we reply within 48 hours. Every ticket keeps its history, so you never have to explain the problem from scratch again. Included with every account.
Support · Three levels
There are people behind the panel. You decide how much you need them.
Every account comes with ticket support, at no cost. If your operation needs more — a WhatsApp line during office hours, or a phone at three in the morning with a guest at the door — there are two more levels. In the percentage plan, the Premium level is included.
Standard · €1/unit per month
Everything in Basic plus a direct WhatsApp line with us, Monday to Friday from 8 am to 8 pm. For the day-to-day questions that can't wait two days: a payment that doesn't add up, a booking that doesn't come through, a guest who can't find the code.
Premium · €3/unit per month
Everything in Standard, plus phone and round-the-clock care, 7 days a week. If a guest can't get in at three in the morning, someone at OKmystay picks up. Included at no extra cost in the percentage plan.
Which level does your operation need?
Tell us how many units you manage and who handles emergencies today. We'll tell you which level covers you and what it costs with your numbers.
mail@okmystay.com